Good attendance (rarely/ never called in sick, always found a replacement when sick or couldn't come in. Manage client's daily wants and needs and execute in a professional and timely manner, Maintain banquet event orders on a daily and weekly basis; refer to client resumes on daily basis, Coordinate room layouts and details of banquet event orders with various departments, Consistently work towards exceeding departmental service standards (LQA, JDP, CES and AAA Five-Diamond), Manage the concierge lounge during breakfast and evening hours, Collaborate with fellow associates to ensure a seamless experience for our guests, Maintain a clean and professional concierge lounge, Provide information about locale to guests; such as dining, nightlife, shopping, and tourist attractions, Cross-trained as a Front Desk/At Your Service Agent; knowledgeable about front desk duties & responsibilities, Aided in making the JW Marriott Grand Rapids #1 out of all other JW Marriott hotels in the US in 2014. Managing safety and security of the 27-floor building and neighboring five-star restaurants. Things to put on your resume Specific skills to mention Employers prefer those possessing these skills – multilingual skills, excellent communication skills, ability to multitask, aptitude in resolving issues, a polite and confident nature; and lots of patience. Responsible for screening/ keeping log of visitors who enters and exits the building, and monitoring surveillance cameras. Recorded incidents that occur & responded to requests. Maintained inventories of office supplies and printed forms and replenish them as necessary. Directed, oversaw, and trained department staff. This post shows you how to write the resume yourself; it shows the different sections, including… Read More » Maintaining an excellent customer service relationship by adhering to the residential customer service standards. Answered the department telephone calls within 2 rings, using correct salutations and telephone etiquette. However, the Concierge Resume mentions the following core tasks and duties – welcoming guests on arrival, confirming reservations, providing the needed assistance and information to guests; understanding the client’s needs and offering them personalized services as requested; suggesting activities and other facilities provided by the hotel, arranging events and other travel arrangements for the guests; taking reservations made through phone and responding to complaints. Provided functional planning and execution of program events, office socials and corporate teambuilding retreats exceeding 200 patrons. Use it to save time, attract qualified candidates and hire best employees. Receiving and processing incoming/outgoing mail and packages notify resident via telephone or building link for package pick up or delivery. Improved team rapport and signature service through daily forms of communication. Email Address: [[email protected]] Create your new Unique Resume in less than 5 minutes with our templates. Get the right Concierge manager job with company ratings & salaries. This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. Provided prompt and accurate services to clients. Identifying, investigating, or resolving security breaches and answering alarms and investigate disturbances. Promoting the assigned property's outlets and amenities by educating guests on outlets such as retail, pools, and casino. A hotel concierge works in the hospitality industry and provides a range of services to ensure guests have everything they need during their stay. Manage and organize the package room by accepting packages, notifying the resident, and locating and giving the correct packages to the resident. Prepared memos, reports and work order requests. Greeted and assisted store beauty clients in high volume retail setting. Providing customer with information pertaining to paperwork needed, where to mail payments. upon request from hotel guests. To download and obtain the Concierge Job Description Resume images by click the download button below to get multiple high-res versions. Provided transportation, cooking, cleaning, and other services to fit the needs of the client. Most people in this role learn skills through on-the-job training. Able to function well as an independent worker or in coordination with SNF (skilled nursing facility) staff and management. Screened all visitors and incoming packages/mail to ensure safety in the building. Provided personalized Concierge service prior, during, and after the guests visit. Answered phones, ordered all supplies and processed mail. Maintained company legal documents including employee and client files. Arranged for the replacement of items lost by travelers. Tracking, monitoring and inspecting amenity areas when rented by residents. Your resume’s ability to draw in a potential employer can either make or break your candidacy for the job. For the competent concierge market, you first need to include all the basic points in your resume and then look deeper into the mentioned skills. Represented the HOA and its interests to vendors, real estate agents, and contractors. Also preparing bi weekly closing of the cash bank. Meeting, greeting and directing residents, verifying & recording guest/contractors' information, with instructions on entering the building. Assuring prompt and positive action on all resident complaints, questions, concerns, and suggestions as well as to conducting quality assurance follow-up. Calling taxis to transport residents and arranging storage for packages and luggage. Checked to ensure that appropriate changes were made to resolve customers' problems. Prepared salads in accordance with the portion and quality standards specified in recipes. The objective section of a concierge resume is the introductory statement of your resume. If the mall requires parking validation, she stamps or punches the ticket. Everything that goes into creating a perfect resume can take hours, days, even weeks. Communicating efficiently and effectively with management, co-workers and the general public. Identifying the caller, ensuring correct customer or authorized third party and ensuring confidentiality for the security of customer, Confirming which documents have been received and which are still needed for the customer, Receive inbound calls from the customers to help with questions, concerns and any other information that may be needed, Address patient concerns regarding complaints, Assisting patients in receiving their Medical Records electronically, Assist Patient/Proxy with Patient Portal enrollment process, Educates Patient/Proxy about Patient Portal iniative, Assist Patient/Proxy with Patient Portal initial login process, Keep Surveillance of building at all times, Organize daily events occurring through the building using specific programs, Use communication skills extensively on a daily level with tenants, Hold door and greet tenants as they enter and exit the building. Executed daily operations of opening/closing of shift, cash management, safe deposits, bottle service assistance. The most successful Hotel Concierges are able to demonstrate both in their resumes and at the workplace courtesy, customer service orientation, enthusiasm, proactivity and the ability to work in shifts. Communicated all learning and performance objectives, schedules and training assessments to upper management. Objective : Multilingual/multicultural Junior Concierge, result oriented, and excellent in guest services. Developed and maintained resources to ensure that hotel guests receive up-to-date information on a broad variety of activities and events. Liaisoned between conference room concierge and physical security team once guests and clients have completed the check-in process. Therefore, many of the responsibilities listed below relate to some aspect of satisfying the customer or client. Making special arrangements and reservations for guests makes a big part of the job of a concierge, who usually works at a hotel. Followed safety and infection control. Sort garbage and keep an eye on all cameras in the building. Requests from clients can be anything from finding good seats for a sold-out concert to researching the … Built and maintained healthy relationships while interfacing confidently with people of diverse levels and backgrounds resulting in increased business. Utilizes all relevant information to effectively influence member engagement. Responding to all incoming/outgoing telephone calls via switchboard provide monitoring as necessary for billing of guestrooms outgoing calls performed guestroom administration including registration, cashier, and key check-in/check-out. Worked with travel agents to ensure all guest requests were received and acted upon accordingly. Answered the department telephone calls within 2 … Determined the charges for services requested, collected deposits or payments, or arranged for billing. The objective section of a concierge resume is the introductory statement of your resume. Arranged premium tickets to in-demand shows, sporting events, and concerts. Prepared Embarking & Debarking guest reports for customs and clearance officials. Works well independently and as part of a team. Researched industry history, trends, and regulations. Maintaining key log and taking ownership of all appropriate keys and key fobs. Use our Simple Resume and Cool Resume templates designed with career experts. Summary for Concierge Resume Highly effective coordinator of high-end guest services with over 10 years of experience in travel and entertainment planning. 2,830 open jobs for Sales concierge. Creating a luxury environment, exceeding expectations in genuine hospitality service. All of that work for an employer to take a glance. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Coordinate pre-conferences for event overview with clients, various executives and departments. A concierge provides guests with information about locations and services outside of the hotel. Great knowledge of hotel services, local events and venues and transportation options. Dependable with a strong work ethic and high level of performance. Manage, maintain, and report any amenity deficiencies to the MRI.Answer telephone promptly and in a professional manner and direct callers to appropriate individual or take messages. Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Able to function well as an independent worker or in coordination with hotel staff and management. Managed customer analytics to include staff engagement. Acquired extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. There are plenty of opportunities to land a Concierge Security Guard job position, but it won’t just be handed to you. Maintained required records/ logs and delivered packages to the appropriate residence. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Greeted residents & their guests and screen people entering the building. Professionally engaged and interacted with guests, presenting a friendly, approachable demeanor. Set up amenities such as: floral, cake, balloon etc. Coordinated the guest's itinerary before their arrival via phone, e-mail and fax. Answered the phone and make reservations, took and distributed messages or mailed and redirected calls. Arranging guided tours and other special activities for residents and/or their guests. Observed customers CCTV has an alarm system customer service, handle switchboard. Greeted incoming and outgoing residents and guests. Also, convey the value they would benefit if you are granted the job. Strong organizational skills and attention to detail. Preference is given to those having extensive experience working in higher-end hotels. Relaying calls to proper departments and performing a variety of related clerical duties. Most Concierges showcase certification in hospitality services in their resumes. Able to function well as an independent worker or in coordination with condominium staff and management. Tailor your resume to the job description. Wrote and developed company/employee policy manuals. Communicated with catering representatives with various restaurants to organize reservations for guests with large parties to ensure all expectations of the guest were expressed accurately. Resume samples for Residential Concierge highlight skills such as property management, networking, problem solving, selling skills, effective communication, and being able to deal with all kinds of residents. Example resumes of doormen list such skills as ensuring building safety and security for tenants, providing assistance to tenants with their packages and luggage, and assisting all tenants entering or leaving the building by opening the building's doors. Educated members concerning BCN Advantage policies, procedures and benefits through verification and inquiries adhering to all HIPAA rules. Simply put, a concierge's job is to meet the needs of the client. Guide the recruiter to the conclusion that you are the best candidate for the concierge supervisor job. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. Concierge Resume Writing Tips and Example To find a job as a concierge, you will need to write a good resume to show to prospective employers to be able to beat the competition that exists in the job market for the position. Approaching all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner. Proficient in handling and responding to residents needs pertinent to meals, luggage, cleanliness and organization of their space and surroundings. We analyzed 23,776 Concierge resumes to identify the skills, responsibillities, and achievements that hiring managers want to see. Apply to Concierge, Front Desk Agent and more! Assisted in coordinating events in the Home Center and offsite with title and real estate co. Accurately entering reservations into required computer systems according to policy. Enhanced resident's experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions. To incorporate my experiences and skills with an existing team with the willingness to acquire new skills that would benefit my employer and me. Experienced performing Concierge duties including: using software for packages at all times. Skills : MS Office, Organizational Leadership, Analytical, Database Management, Guest Service/Food Service Management, Hard Sales, Quickbooks, Adobe. Assisted with inventory control and restocking of products. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. Insured that rations for Breakfast was stocked and routinely ordered for the hotel. Responsible for guaranteeing customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customers complaints and providing advice and recommendation based on customer needs. 1,294 open jobs for Concierge manager. Acted as a liaison between the property's management and residents, Responsible for overall management and efficient functioning of the Conciergedepartment. We are looking for a reliable hotel conciergeto work at the main entrance desk of our hotel. Finding the inspiration to write an awesome resume can be tough. Not only do we match it with Concierge Description Resume an expert on the subject, but we also make sure you get the most out of the cooperation. Attended to resident requests and utilized multiple resources both in house and external vendors to resolve problems and complaints. Job Searching Guide Interview Types Job ... so make sure you read the job description carefully and focus on the skills listed by the employer. Understood principles of auditing, balancing, and closing out accounts. Answering the telephone, providing information, forwarding calls and taking messages when necessary. Provided support to the sales/marketing and business management. The salary can … Set up transportation, show reservations, special events, dining reservations, tours, cabanas, table service, guest list for clubs, and golf tee times throughout the valley. Screen visitors and vendors entering the building, Managed Tenant requests and provided assistance to visitors, Provided customers and visitors with escort services, Preparing and documenting incident reports, Respond to all emergency situations as directed by policies, Arranged or gave advice on transportation, business services or entertainment, Monitored guest requests for housekeeping and maintenance, Received and distributed packages for residents, Greeted residents, prospective residents and visitors, Ensure that standards are maintained and guest satisfaction is maximized, Keep inventory stocked and order new inventory based on guest in-house, Manages and supervise Concierge colleagues' to perform the daily tasks, Coordinates with Front office to execute efficient arrival and departure guests. It’s actually very simple. Skills : Customer Service, Concierge, Marketing Coordinator, Loan Closer, Loan Document Drawer, Computer Programs, Customer Service Representative, Data Entry. Served as a liaison between varieties of medical practices to direct patients through medical clearance workup. Located airline lost baggage and arranged delivery to the future ports of call; oversaw all luggage handling on the vessel. Issued needs for fulfilment of orders in accordance with policies, regulations, and procedures, Coordinate specific concierge duties to instill a comfortable environment for upwards of 500 residents spanning 5 buildings. Answer any questions on the community amenities and assist residents with gate cards/keys. If you don’t have the right skills listed, the chance for you to land that job will grow very thin. Implemented and ensured state and corporate regulatory policies and procedures into daily office practices, informing and training staff members. Provided support for multiple departments including HR and Connection, Created informational flyers informing residents about programs and events, Leveraged vendor relationships to meet and exceed hotel guest needs. Head Concierge Resume Summary : Goal-oriented Head Concierge, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Maintaining a professional demeanor and professional appearance at all times while on duty and in uniform. Prepared Prep with proper washing, cutting and slicing procedures, Maintain sanitation and cleanliness standards that meet or exceed the state and local Health Board inspection and franchise requirements, Accurately and efficiently completed all sales transactions at POS cash registers using cash, credit, or automatic debit, Provided a friendly environment, which include greeting, acknowledging and engaging with every customer. 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