eBay will force him to refund you in full The seller cannot stop you getting a full refund, so ignore what he says. They side with a buyer no matter what. Ebay told the Observer that business sellers can’t appeal against faulty returns and says since the buyer provided a detailed description of the problem he had a right to return the goods. Copyright © 1995-2020 eBay Inc. All Rights Reserved. Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. I forgot to add...there's no way for me to escalate the case, because she already did. I did not take it but insist for the full amount I've paid. Once a seller accepts a return ebay automatically issues the label on your end, so the seller may have agreed to the return through messages but did not physically do so from their end (yes, the seller has to literally click the 'accept the return' link or have 'auto-accept all returns' enabled from within their settings, those are the only two ways by which a seller can 'accept' a return insofar as the system is concerned.) If you've opened a case for not as described and you escalate then ebay will tell you to return for refund. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Ebay seller refusing full refund for faulty phone. When you printed the labels, you should have seen: "Drop the box off at the post office or schedule a pickup. Go to your My eBay Purchase history, and in the drop-down menu next to the item in question, choose Return or Item not received (within 30 days of delivery). Refuse his partial refund. I purchased two items from a seller and she combined shipping. Unfortunately, as a lot of buyers know, we run into bad apples who use the near-anninymity of online selling to try and cheat people (like myself) out of money. How to issue a full refund. Follow these steps to get your refund. If you have asked for a partial refund then the seller needs … To issue a full refund: Go to your Returns dashboard - opens in new window or tab. eBay will force him to refund you in full The seller cannot stop you getting a full refund, so ignore what he says. Seller says that he has sent it, but I never received it. That's not fair. by: Tiffee Jasso : Wed Oct 3 22:32:11 2018: Every seller who sells on Ebay, Amazon or Etsy, is responsible to give a refund if they get the item back in same condition as was sent. In this tutorial I teach how you can issue either a partial or full refund on eBay. I printed two separate return labels and now that she has the items, she is refusing to issue a refund. Ouch but you're right. 9 May 2019 at 3:21AM edited 30 November -1 at 12:00AM in Consumer Rights. SELLER REFUSING TO REFUND FOR ITEM NOT AS DESCRIBED, requesting refund and seller refuse. 2. I believe you receive a refund within 10 days after tracking shows delivered. eBay will force the seller to issue a pre-paid return label and he will be forced to refund you in full including P&P. Concted the seller stright away asking for refund as faulty. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thank you so much. I really appreciate your help. Select View return details beside the item. Select Give a full refund and then Continue. Whether they know if the item they sold you is real or not, when it's pointed out, they should respond and offer you a full refund. Nothing worse than being ripped off. The seller refusing full refund. She does not want to pay the return shipping. This lady has fallen off of her rocker and whenever I asked for a refund she tells me to "get a life.". I buy large quantites of vintage jewelry to resell. Ebay will FORCE a refund if required from the seller. Tried to use "money Back Guarantee" portal to get money back but eBay doesn't recognise item number and is giving me the run-a-round. You can ask eBay to step in and help if you feel the buyer has misrepresented the reason for the return. You have 45 days from date of original payment to file. If you received something that is not as described, you are entitled to a full refund, if the seller refuses, file an item not as described through the resolution center, if already filed, escalate the case so eBay can step in. They replied that it was working fine when posted , offered 50% refund then after refusing saying i want a full refund keeps denying there is an issue saying it was damaged in … Share best practices, tips, and insights. 7 posts. Is there an eBay customer service number for this problem? The seller accepted my return but refused to send me a return label. If you refuse to refund and the buyer opens a case and you still refuse to refund, then ebay will just take the money out of your account and give it to the buyer who may not even be told to return the watch. It was not authentic. Ignore the seller and open a case for "item not as described". is there a number to talk with a live person. Appeal eBay's decision about a return or missing item for sellers If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. Select Refund the buyer. You can find almost anything for sale on eBay, from a piece of fine art to clippings of Justin Bieber’s hair. To issue a full refund: Go to your Returns dashboard. There is a such thing as too much bad luck. 9 May 2019 at 3:21AM edited 30 November -1 at 12:00AM in Consumer Rights. If you don't receive your refund by then, call ebay. You may not have to pay tax at all if you are essentially hosting an online garage sale, but if you run your eBay account more like a business, you should be reporting your sales to the IRS. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label won’t be … Correct, except eBay's 48 hours can take much longer............. OP's case has been closed, and the seller now has an MBG case. If you have asked for a partial refund then the seller needs … If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the Send refund option will not be available. What do you expect, a full-size photo and a resume? If the dispute is based on INAD (item not as described), the seller will always pay return shipping and the restocking fee does not apply. Beginning September 14 th 2020, eBay will automate the returns and refunds processes for active managed payments sellers to align the seller experience across the eBay platform. ~ Anais Nin. The items were completely misrepresented. Refuse his partial refund. Verify that this is the item in question. INADs are costly and should be avoided. Share best practices, tips, and insights. So I emailed the seller, and asked them for a full refund (the seller offers 30 money back, minus shipping costs and 20% restocking fee). They can choose to accept a return, require no return to happen, offer partial refunds, or if possible work it out with the buyer. Give support, share information, and connect with fellow members. Open a dispute in the resolution centre for an item not received.. if the seller cannot prove delivery to you then you will eventually get your refund, the seller saying they do … I believe you receive a refund within 10 days after tracking shows delivered. If there really is … Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. I am a purchaser for a boutique in College Station. Open a case, wait for a return label, if it hasnt been issued after 8 days, then "ask ebay to step in" and they will issue a return label. Answer the questions on the resulting page and you’ll get a link to report your case. 10-18-2020. If the return shows the item delivered back to the seller, eBay will force the refund to process after 2 business days have passed. Select Give a full refund and then Continue. To issue a full refund: Go to your Returns dashboard - opens in new window or tab. However, given that the item hasn't left yet, I figure a full refund should be possible. She instead asked ebay to step in so that she doesn't have to pay the return shipping costs. If he times out on giving you a label, you should call ebay, they'll force a refund. I purchased a USB front port adapter back in April 2016. Then Stop talking to him. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. If you don't hear back from the seller in that time, ask eBay to get involved. eBay will give you a full refund once you escalate the case after 8 days 9 May 2019 at 3:21AM edited 30 November -1 at 12:00AM in Consumer Rights. If your seller has a no return policy, then you would have to file a SNAD under eBay Buyer Protection. Copyright © 1995-2020 eBay Inc. All Rights Reserved. I pay a lot, and I expect to receive what was advertised. 9 May 2019 at 3:21AM edited 30 November -1 at 12:00AM in Consumer Rights. Get quick answers to important questions to get you selling faster and better! 13 bad lucks in a month, I bet some buddy lists are being updated. Just tell him you want to return for a full refund. The eBay Moneyback Guarantee states you will receive the item your ordered or get your money back. 11-04-2013 9:43 AM. Select Give a full refund and then Continue. 25 replies 2.2K views CYRUSWH Forumite. How to issue a full refund. Meet other eBay community members who share your passions. You can contact customer service by posting a message on twitter or facebook, if you would like them to confirm this info. Thank goodness for ebay buyer protection. On the next page you'll see the refund amount. Explain that on the basis of these two things, you ask eBay to step in and action the refund without your being required to return the item, since the seller is refusing to provide an acceptable solution with regard to the return postage AND the item location was misrepresented. You sure are having a bad luck here on eBay. www.facebook.com/ebay www.twitter.com/ebay, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. Managed payments sellers: Beginning July 18, 2020, the new fee structure for managed payments sellers will start to take effect. If you don't receive your refund by then, call ebay. eBay will give you a full refund once you escalate the case after 8 days 1, the item I purchased is $9.00 free shipping. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. Select Refund the buyer. Offer a refund as a managed payments seller . You will then have to return the item to your seller on your dime for a refund of original payment. I started a return and I shipped pants back to seller. Your decision, refund now or later. She has to pay return shipping. I'm curious as to how long it takes eBay to intervene when a seller refuses to issue a refund but instead asks ebay to get involved. If the return shows the item delivered back to the seller, eBay will force the refund to process after 2 business days have passed. Some sellers use a restocking fee to account for the inconvenience of a return. Or did you pay the return? Tell your buyer to return the watch and you'll refund in full on return. Select Refund the buyer. If we are asked to step in and help and we determine that the buyer is owed a refund, the seller authorizes eBay to reverse the funds to reimburse the buyer, and if such funds are unavailable or insufficient, the seller agrees to reimburse eBay for any amount eBay refunds to the buyer. If you refuse to refund and the buyer opens a case and you still refuse to refund, then ebay will just take the money out of your account and give it to the buyer who may not even be told to return the watch. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Seller sold an item that wasn't macthing up to what he advertise he's refusing to refund me. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. Once the item isdelivered, you should get a refund within 6 business days.". When a seller accepts a return, but doesn't send a return label, it stalls the returns flow: There are only buttons to. I printed two separate return labels and now that she has the items, she is refusing to issue a refund. Pants finally arrived and are way too small (obviously mis-sized). As above, without knowing the full details of the seller's return policy, it's difficult to say one way or another whether you were entitled to a refund, but if a seller does accept change of mind returns (which would apply if the knife is fully operational, exactly as described etc) then they are almost always conditional (moreso than just limitations on time-frames - a seller's conditions for return can be found … Ebay seller refusing full refund for faulty phone. Someone will correct me if I'm wrong. Per eBay policy, if I never received the item, I am entitled for the full refund. If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the Send refund option will not be available. 7 posts. 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